Terms & Conditions

Terms & Conditions

CONTRACT igloo acts as a booking agent for privately owned properties, therefore once agreed via confirmation and deposit payment, the agreement is a direct contract between you and the individual lodge owner. Bookings are only agreed on the exchange of a deposit/full payment and confirmation. The booking deposit is 25% of the rental and the final balance is due 30 days before arrival. Your booking cannot be transferred to another property. You must make sure that all the information you provide to us in connection with your Booking is true, accurate, current and complete. If any of your details change (e.g. email address, postal address), you must promptly update your details.

CANCELLATIONS we will refund your booking should you be required to cancel but we will retain the full booking fee to cover our reasonable costs. Your booking isa legal contract between you and the owner of the lodge. At our and the owner's discretion, we may be able to move your booking to a different date, if requested. Should the property become inhabitable or made unavailable for reasons outside our control, we shall endeavor to accommodate elsewhere or refund. In the event of non payment of a deposit or final balance, we reserve the right to cancel your provisional or confirmed booking and retain the booking fee.

PRICES are subject to change at any time. There will be no change in price to a pre booked stay. The price includes power, utilities, linen, towels. There are no extra charges for facilities such as the hot tub or welcome packs as they are deemed complimentary.

GUEST SATISFACTION - please report any issues with the accomodation to us immediately. We will do our utmost to correct any issues during your stay. Should the responses from us or the contractors involved in the upkeep of the lodge fail to satisfy, please email us in the first instance. We will not accept any subsequent claims that the property was not satisfactory. Please do not wait until the end of your stay to report any issue.

TERMS AND CONDITIONS - are subject to change at any time